📜 1. Privacy Policy
Privacy Policy
Your privacy is important to us. This policy describes how Beyond Light Handcrafted Candles collects, uses, and shares your personal information when you visit or make a purchase from our website.
What Personal Information We Collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
When you make a purchase or attempt to make a purchase, we collect necessary Order Information, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
How We Use Your Information
- To fulfill any orders placed through the site (processing payment information, arranging for shipping, and providing invoices and/or order confirmations).
- To communicate with you.
- To screen our orders for potential risk or fraud.
- When in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: [Insert Link to Shopify Privacy Policy]. We may also share your information to comply with applicable laws and regulations.
2. Shipping Policy
Thank you for choosing Beyond Light Handcrafted Candles! We are committed to getting our handcrafted products to you as quickly and safely as possible.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We currently ship only within the United States.
Confirmation & Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.
🔁 3. Refund and Return Policy
We want you to be completely delighted with your Beyond Light Handcrafted Candles purchase. Due to the handcrafted nature of our products, we have the following return policy:
Damages and Issues
Please inspect your order upon receipt. If your item is damaged or if you receive the wrong item, please contact us immediately at Beyondlighthc.Info@gmail.com
with a photo of the defect. We will evaluate the issue and send you a replacement free of charge or issue a full refund.
No return, Or Refund.